Returns & Exchanges

At Rivela Dermascience, we strive to ensure your skincare journey is seamless; however, if you are not completely satisfied with your purchase, we offer a hassle-free 15-day return policy for unopened products. Our goal is to provide dermatologically backed solutions and a customer experience that matches the quality of our formulations.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and with all seals intact, as our team will verify the condition upon arrival.

• 3.
  Reverse Pickup

  Once your request is approved, we will arrange a complimentary reverse pickup from your registered address within 48-72 business hours.

• 4.
  Refund Processing

  After the product passes our quality check at the warehouse, your refund will be credited to your original payment method or wallet within 7-10 working days.